Your Coverage Rights

We do everything we can to give you the best healthcare experience possible. But sometimes you might disagree with us about your coverage. Or you may have a special situation that falls outside the normal rules.

You have rights when these things happen. And we have a process in place to work through any issues that come up.

The steps you need to take depend on the type of care you're having an issue with:

• Behavioral health
• Medical
• Prescription drugs