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Your Coverage Rights

We do everything we can to give you the best healthcare experience possible. But sometimes you might disagree with us about your coverage. Or you may have a special situation that falls outside the normal rules.

You have rights when these things happen. And we have a process in place to work through any issues that come up.

The steps you need to take depend on the type of care you're having an issue with:

During a disaster or public health emergency, some of your plan's usual rules may not apply. Learn more about using your plan during a disaster or emergency