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Ask a Devoted Guide

Your Devoted Health plan comes with access to Devoted Guides, world-class customer service agents based in the USA. Your Devoted Guide gives you immediate access to plan savings, benefits, and care when you need it.

Call a Guide at 1-800-DEVOTED

With a Devoted Guide, anything is possible

Use your benefits and savings

Maximize your savings and benefits, including dental, ordering free devices, asking general billing questions and more

Talk to your medical team

Manage medications, find lower-cost prescription options, schedule appointments, and more

Find other help and resources

Request help with social services, health and wellness, and other local resources

See how members are benefiting from Devoted Guides

Your Devoted Guide is your one stop to all-in-one healthcare

Dwuane's solution was outside-the-box

Walter discovers a fresh start


Contact us

Guides do much more than answer questions about benefits, coverage, and costs. They’re here to help walk you through the healthcare system and get you the care you deserve.

So when you need a doctor or you’re not sure what a new health condition means — or you’re just plain confused about something — get in touch.

Call us.

8am to 8pm, 7 days a week (October - March)

8am to 8pm, Monday through Friday (April - September)

Phone: 1-800-338-6833 (TTY 711)


Additional member resources

Our Devoted Guides are always happy to help — but you also have 24/7 access to other services and resources that help you make the most of your plan.

Access ID card

Your member identification (ID) card has more than just your name on it. You'll see your member ID number, the toll-free Devoted Guide phone number for your plan, and more.
View my member card

Search for your doctors, dentists, and more

Explore our provider directory to see who’s in our network.
Find a provider

Look up your prescriptions

Use our online search tool to check that your drugs are covered or download the complete list.
Search our drug list

See eligible over-the-counter (OTC) items

Your plan gives you money to spend on toothpaste, vitamins, and lots of other products that keep you feeling your best.
View 2023 OTC catalog