Ask a Devoted Guide
Your Devoted Health plan comes with access to Devoted Guides, world-class customer service agents based in the USA. Your Devoted Guide gives you immediate access to plan savings, benefits, and care when you need it.
With a Devoted Guide, anything is possible
Use your benefits and savings
Maximize your savings and benefits, including dental, ordering free devices, asking general billing questions and more
Talk to your medical team
Manage medications, find lower-cost prescription options, schedule appointments, and more
Find other help and resources
Request help with social services, health and wellness, and other local resources
See how members are benefiting from Devoted Guides
Your Devoted Guide is your one stop to all-in-one healthcare
Dwuane's solution was outside-the-box
Walter discovers a fresh start
Guides do much more than answer questions about benefits, coverage, and costs. They’re here to help walk you through the healthcare system and get you the care you deserve.
So when you need a doctor or you’re not sure what a new health condition means — or you’re just plain confused about something — get in touch.
8am to 8pm, 7 days a week (October - March)
8am to 8pm, Monday through Friday (April - September)
Phone: 1-800-338-6833 (TTY 711)
Additional member resources
Our Devoted Guides are always happy to help — but you also have 24/7 access to other services and resources that help you make the most of your plan.
Access ID card
Your member identification (ID) card has more than just your name on it. You'll see your member ID number, the toll-free Devoted Guide phone number for your plan, and more.
View my member card
Search for your doctors, dentists, and more
Explore our provider directory to see who’s in our network.
Find a provider
Look up your prescriptions
Use our online search tool to check that your drugs are covered or download the complete list.
Search our drug list
See eligible over-the-counter (OTC) items
Your plan gives you money to spend on toothpaste, vitamins, and lots of other products that keep you feeling your best.
View 2023 OTC catalog