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Mail-Order Pharmacy


For drugs you need once in a while, it makes sense to go to your local, in-network pharmacy. But if you take any drugs regularly — like blood pressure or diabetes medications — our mail-order pharmacy service can save you money. 

The service is run by our pharmacy parter, CVS Caremark. And savings aren’t the only reason to use it. With mail-order service, you can:

  • Receive a 90-day supply of your prescription medications
  • Get your medications wherever it's easiest for you, like your home, office, or vacation spot
  • Talk to a registered pharmacist 24 hours a day, 7 days a week
  • Order medicine and get health information online at CVS Caremark

How do I get started?

You have to register at CVS Caremark. Make sure you have your Devoted member ID card handy.

Register for Mail-Order Pharmacy

You can also call us at 1-800-DEVOTED (1-800-338-6833), TTY 711

How do I order a new prescription?

You can place an order:

  • Online. Just log in at CVS Caremark and place an order.
  • By phone. Call us at 1-800-DEVOTED (1-800-338-6833), TTY 711.
  • By mail. Fill out this mail-order form. (Link coming soon.) Then send it along with your payment to the address listed on the form.

How do I refill a prescription?

Refills happen automatically on the drugs you get with this service — you don’t have to do anything. But you have the option to turn automatic refills off. If you do, you can order refills:

  • Online. Once you register for mail-order service, you’ll receive refill reminders. When you get one, just log in at CVS Caremark and order a refill.
  • By phone. Call the Customer Care number on your prescription label — and have your Devoted member ID card ready when you do.
  • By mail. When you receive your mail-order drugs, you’ll also get an order form. Just fill in the ovals for the refills you need. If you need a refill for a drug not listed on the form, write the prescription number in the space provided. Then, send your form and payment to the address listed on the form.

What if I need a controlled drug?

The steps are a little different for controlled drugs. You still need to register for mail-order. But to order a controlled drug, you need to:

  1. Ask your doctor for a written prescription. If you need the drug right away, ask for two prescriptions. One is for a short-term supply that you can pick up right away. The other is for your mail-order prescription.
  2. Fill out the mail-order form. Send the completed form, payment, and your written prescription to the address listed on the form.

View Mail-Order Form (Link coming soon.)