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Quality of Care Initiatives

We're firmly committed to making sure all of our members receive the highest quality care possible. After all, it's our mission to care for members like family. In that spirit, we created several program to more closely support members with their specific health needs.

Diabetic Care Management

In this program, we help members with uncontrolled diabetes better manage their symptoms so they feel healthier. We work closely with both the member and their primary care provider (PCP), focusing on a custom Care Plan and essential screenings.

Care Plans
Our clinicians (doctors and nurses) create a personalized Care Plan based on a member's unique needs. The plan includes:

  • Specific health goals to help control diabetes
  • Steps to take toward healthy eating and increased physical activity
  • Regular check-ins to track progress and provide support

In 2019, Care Plans played a big role in 86% of our members with diabetes successfully controlling their blood sugar. We're expanding this program in 2020. 

It's important that members with diabetes get certain screenings each year. And this program helps make sure that happens. In 2019, 99.5% of members with diabetes received a kidney disease screening and 83% received an eye disease screening. Compared to national averages, these results are excellent!

Medication Adherence

Medication adherence means taking your medications just as your doctor tells you to. This is a key step in controlling chronic conditions like high blood pressure, diabetes, and high cholesterol.

To improve adherence, we work with our members and everyone involved in their care, from their providers and pharmacies to our Devoted Health guides and clinical team. The results have been amazing. Here's how our members did in 2020:

  • 93% with high blood pressure took their medications as directed
  • 92% with high cholesterol took their medications as directed
  • 91% with diabetes took their medications as directed

This means that over 90% of our members kept taking their medications just as directed throughout 2020. 

Transitions of Care

Going home from the hospital can be a stressful and difficult time. So when our members leave a hospital or skilled nursing facility, we aim to call them within 24 hours to make sure they have everything they need.


To learn more — or to see if one of these programs could be right for you — call us at 1-800-338-6833, TTY 711.